Outage in Qualys

EU2 : Observing issue with VM/PA scheduled scans and reports (IM-12524)

Resolved Minor

February 28, 2026 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Qualys EU2 experienced an issue where some Vulnerability Management (VM) and Policy Compliance (PC) scheduled scans and reports failed to process properly. The incident affected the Vulnerability Management and Policy Audit/Policy Compliance components for 5.6 hours. The Qualys Cloud Operations team identified and fixed the underlying issue, then monitored the system until full resolution was confirmed.

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans and reports not get processed. Further updates will be shared as they become available. The ticket reference for this activity is IM-12524.

Components affected

Qualys Vulnerability Management (VM) Qualys Policy Audit / Policy Compliance (PA / PC)

Trusted by 1,000+ teams

Need to monitor Qualys outages?

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/28/2026 01:43PM

This incident has been resolved.

MONITORING about 2 months ago - at 02/28/2026 08:10AM

Qualys Cloud Operations team has fixed the issue and currently monitoring the progress.

INVESTIGATING about 2 months ago - at 02/28/2026 08:08AM

Qualys Cloud Platform Operations is investigating an issue causing some of the VM/PC Scans and reports not get processed.

Further updates will be shared as they become available.

The ticket reference for this activity is IM-12524.

Latest Qualys outages

US Platform 3: Container Security (CS) users may experience a delay in scan processing for containers via API/UI (IM-12584) - 1 day ago

US Platform 2, US Platform3 & IN Platform 1: Users are observing a slowness in loading the PA module (IM-12583) - 1 day ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 2 days ago

US Platform 1: VM scans processing issue due to high lag on JDC topic (IM-12580) - 4 days ago

UK Platform 1: User experiences a sync delay when creating a new user in the administration module. (IM-12579) - 5 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook