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Outage in Qualys

All Shared Platforms: CAR scripts not visible while creating SM UDC (IM-12464)

Resolved Minor
January 13, 2026 - Started about 2 months ago - Lasted about 15 hours
Official incident page

Incident Report

Qualys Cloud Operations has identified an issue that is preventing users from seeing CAR approved scripts on UI when they try to create SM UDC from PA side i.e scripts are not listing in UI and is blocking customers to Use CAR script in PCUI. The ticket reference for this incident is IM-12464.
Components affected
Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR) Qualys Custom Assessment and Remediation (CAR)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/14/2026 08:04PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 01/14/2026 08:22AM

The issue has been identified, and a fix is being worked upon.

INVESTIGATING about 2 months ago - at 01/14/2026 04:52AM

Qualys Cloud Operations has identified an issue that is preventing users from seeing CAR approved scripts on UI when they try to create SM UDC from PA side i.e scripts are not listing in UI and is blocking customers to Use CAR script in PCUI.

The ticket reference for this incident is IM-12464.

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US Platforms 1, 2 and 3: Cloudflare Issue (IM-12513) - 12 days ago
US Platform 1: High Lag observed on scan processing service that has impacted scans [IM-12509] - 15 days ago

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