Outage in Qualys

EU Platform 2: Intermittent UI Login and Dashboard loading issue (IM-12469)

Resolved Minor

January 21, 2026 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys EU Platform 2. As a result, customers may experience slow performance when logging into Qualysguard FO, and the dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality. Further updates will be provided as they become available.

Components affected

Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys Security Configuration Assessment (SCA) Qualys Continuous Monitoring (CM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys PCI Compliance (PCI) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Container Security (CS) Qualys Total Cloud Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Network Passive Sensor (PS) Qualys Gateway Service (QGS) Qualys CertView (CERT) Qualys VMDR Mobile Qualys Endpoint Detection and Response (EDR) Qualys SaaS Detection and Response (SDR) Qualys Flow (QFLOW) Qualys Custom Assessment and Remediation (CAR) Qualys TotalAI Qualys Enterprise TruRisk Management (ETM) Qualys VMDR OT Qualys Connector Centralization Qualys Unified Dashboard (UD)

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 01/21/2026 05:21PM

This incident has been resolved.

MONITORING 4 days ago - at 01/21/2026 02:55PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 01/21/2026 01:49PM

The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys EU Platform 2. As a result, customers may experience slow performance when logging into Qualysguard FO, and the dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality.

Further updates will be provided as they become available.

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