Outage in Qualys

Platform: US_POD1/2/3, EU_POD1/2, IN_POD1, CA_POD1: Tag Based Queries Not Returning Expected Assets(IM-12549)

Resolved Major

March 18, 2026 - Started 18 days ago - Lasted 4 days
Official incident page

Incident Report

Summary AI Generated

Qualys experienced a major incident where tag-based QQL queries in VMDR Vulnerabilities and CSAM were not returning expected assets in search results. The issue affected multiple components including AssetView, Vulnerability Management, Global AssetView/CSAM, and Unified Dashboard across US, EU, IN, and CA data centers, impacting dashboards, widgets, and all users for 105.1 hours. A fix was implemented and monitored before the incident was resolved.

Customers running tag-based QQL queries in the VMDR Vulnerabilities tab and in CSAM may observe that some assets are not being returned in the results. This issue is impacting multiple dashboards, widgets, and all users.

Components affected

Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys AssetView (AV) Qualys Unified Dashboard (UD) Qualys AssetView (AV) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Vulnerability Management (VM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Vulnerability Management (VM) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys AssetView (AV) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys AssetView (AV) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Unified Dashboard (UD) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Unified Dashboard (UD) Qualys Unified Dashboard (UD) Qualys Vulnerability Management (VM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Vulnerability Management (VM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Unified Dashboard (UD)

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 03/22/2026 12:16PM

This incident has been resolved.

MONITORING 17 days ago - at 03/18/2026 12:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 18 days ago - at 03/18/2026 03:11AM

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