Outage in Qualys
US Platform 2: Delay in VM Scan Processing [IM-12716]
Resolved MinorIncident Report
Summary AI Generated
Qualys US Platform 2 experienced a ~17-hour delay in Vulnerability Management (VM) scan processing, causing scan data to be slow to appear in the UI and reports. A fix was implemented after approximately 3 hours of investigation, followed by a monitoring period. The incident was fully resolved the following morning.
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12716.
Components affected
Qualys Vulnerability Management (VM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/19/2026 04:40PM
This incident has been resolved.
MONITORING
2 days ago - at 06/19/2026 03:01AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 06/18/2026 11:52PM
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.
Further updates will be shared as they become available.
The ticket reference for this incident is IM-12716.
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