Outage in Qualys
All Shared Platforms : Patch Management - Mitigation(MTG) library sync issue (IM-12756)
Resolved MinorIncident Report
Summary AI Generated
A sync issue with the Mitigation library in Qualys Patch Management prevented newly discovered vulnerabilities from being available for mitigation. The incident lasted approximately 24 hours across all shared platforms before a fix was identified and implemented. The issue was fully resolved on July 14, 2026, following a monitoring period to confirm the fix.
Qualys Cloud Platform Operations is currently investigating an issue affecting the Mitigation library sync. Due to this issue, only new vulnerabilities will not be available for Mitigation. Our teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available. For reference, the incident tracking ID for this activity is IM-12756.
Components affected
Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM) Qualys Patch Management (PM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/14/2026 10:58AM
This incident has been resolved.
MONITORING
4 days ago - at 07/14/2026 10:30AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 07/13/2026 10:26PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 07/13/2026 03:46PM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 07/13/2026 11:03AM
Qualys Cloud Platform Operations is currently investigating an issue affecting the Mitigation library sync. Due to this issue, only new vulnerabilities will not be available for Mitigation. Our teams are actively working to identify the root cause and restore normal functionality. We will continue to provide updates as more information becomes available. For reference, the incident tracking ID for this activity is IM-12756.
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