Outage in Qualys
EU Platform 1: Qualys UI Login Issues (IM-12767)
Resolved MajorIncident Report
Summary AI Generated
Qualys EU Platform 1 experienced a major outage lasting approximately 9 hours, during which users were unable to log into the UI, with scans and APIs also disrupted. The incident affected virtually all Qualys modules and services on the platform. The root cause was identified, a fix was implemented, and the incident was fully resolved after a monitoring period.
We are currently investigating an issue affecting user logins on the EU Platform 1. Scans and APIs are also impacted. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12767.
Components affected
Qualys File Integrity Monitoring (FIM) Qualys Total Cloud Qualys Connector Centralization Qualys SaaS Detection and Response (SDR) Qualys Continuous Monitoring (CM) Qualys Threat Protection (TP) Qualys Container Security (CS) Qualys Enterprise TruRisk Management (ETM) Qualys Security Assessment Questionnaire (SAQ) Qualys VMDR OT Qualys AssetView (AV) Qualys Unified Dashboard (UD) Qualys Out-of-Band Configuration Assessment (OCA) Qualys VMDR Mobile Qualys Cloud Agent (CA) Qualys Flow (QFLOW) Qualys CertView (CERT) Qualys Gateway Service (QGS) Qualys Endpoint Detection and Response (EDR) Qualys Security Configuration Assessment (SCA) Qualys PCI Compliance (PCI) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Custom Assessment and Remediation (CAR) Qualys TotalAI Qualys Vulnerability Management (VM) Qualys Web Application Scanning (WAS) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Network Passive Sensor (PS) Qualys Malware Detection (MD) Qualys Patch Management (PM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/15/2026 05:45PM
This incident has been resolved.
MONITORING
3 days ago - at 07/15/2026 10:13AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 07/15/2026 08:47AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 07/15/2026 08:44AM
We are currently investigating an issue affecting user logins on the EU Platform 1. Scans and APIs are also impacted. The Qualys Cloud Platform Operations team is actively working to identify the root cause and restore normal service as quickly as possible.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12767.
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