Outage in Qualys
IN Platform 1: SAML login issue (IM-12758)
Resolved MajorIncident Report
Summary AI Generated
**Qualys Platform 1 – SAML Login Incident (IM-12758)** A SAML authentication failure on Qualys Platform 1 prevented affected users from logging in for approximately 4.6 hours, impacting nearly all platform modules including VMDR, EDR, FIM, Patch Management, and many others. Non-SAML users retained access throughout the incident. A fix was implemented and the incident was fully resolved after a monitoring period.
Qualys Cloud Operations is investigating an issue where users may experience SAML login issues.
Non-SAML users should be able to log in to the platform.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12758.
Components affected
Qualys Malware Detection (MD) Qualys Custom Assessment and Remediation (CAR) Qualys Unified Dashboard (UD) Qualys Endpoint Detection and Response (EDR) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Connector Centralization Qualys VMDR Mobile Qualys CertView (CERT) Qualys Network Passive Sensor (PS) Qualys SaaS Detection and Response (SDR) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys File Integrity Monitoring (FIM) Qualys VMDR OT Qualys Flow (QFLOW) Qualys Total Cloud Qualys Container Security (CS) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Security Assessment Questionnaire (SAQ) Qualys Security Configuration Assessment (SCA) Qualys Cloud Agent (CA) Qualys Threat Protection (TP) Qualys Continuous Monitoring (CM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Web Application Scanning (WAS) Qualys Patch Management (PM) Qualys PCI Compliance (PCI) Qualys Gateway Service (QGS)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/13/2026 04:36PM
This incident has been resolved.
MONITORING
5 days ago - at 07/13/2026 12:55PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 07/13/2026 12:01PM
Qualys Cloud Operations is investigating an issue where users may experience SAML login issues.
Non-SAML users should be able to log in to the platform.
Further updates will be provided as they become available.
The ticket reference for this incident is IM-12758.
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