Outage in Qualys
US GOV 1: Total Cloud and Connector modules are Inaccessible (IM-12761)
Resolved MajorIncident Report
Summary AI Generated
The Total Cloud and Connector modules were inaccessible to users on Qualys US GOV Platform 1 for approximately 14.7 hours. Both modules were affected, with the Connector module identified as impacted shortly after the initial investigation began. A fix was implemented and the incident was fully resolved later that day.
Qualys Cloud Operations is currently investigating an issue that is causing the Total Cloud module to be inaccessible to users on US GOV Platform 1. Further updates will be shared as they become available. The ticket reference for this incident is IM-12761.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/15/2026 03:34AM
This incident has been resolved.
MONITORING
4 days ago - at 07/14/2026 05:29PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 07/14/2026 03:40PM
We have further identified that the connector module is also not accessible at this time in addition to Total Cloud. We are continuing to investigate these issues.
INVESTIGATING
4 days ago - at 07/14/2026 12:56PM
Qualys Cloud Operations is currently investigating an issue that is causing the Total Cloud module to be inaccessible to users on US GOV Platform 1. Further updates will be shared as they become available. The ticket reference for this incident is IM-12761.
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