Outage in Qualys
EU Platform 2: UI and API Services Impacted Due to OCI Outage (IM-12762)
Resolved MajorIncident Report
Summary AI Generated
Qualys EU Platform 2 experienced a complete outage lasting approximately 25 hours, caused by an Oracle Cloud Infrastructure (OCI) outage that resulted in 503 errors across virtually all UI and API services. The incident affected a broad range of modules including VMDR, AssetView, Container Security, Patch Management, EDR, and many others. Services were progressively restored beginning with login and scan workflows, with a fix fully implemented and the incident resolved by July 15, 2026.
Qualys Cloud Operations is currently investigating an issue that is causing the VMDR module and API to return 503 errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12762
Components affected
Qualys AssetView (AV) Qualys Continuous Monitoring (CM) Qualys File Integrity Monitoring (FIM) Qualys Malware Detection (MD) Qualys Container Security (CS) Qualys PCI Compliance (PCI) Qualys Unified Dashboard (UD) Qualys Vulnerability Management (VM) Qualys Security Assessment Questionnaire (SAQ) Qualys Cloud Agent (CA) Qualys SaaS Detection and Response (SDR) Qualys Total Cloud Qualys Policy Audit / Policy Compliance (PA / PC) Qualys Network Passive Sensor (PS) Qualys Connector Centralization Qualys Security Configuration Assessment (SCA) Qualys Enterprise TruRisk Management (ETM) Qualys Threat Protection (TP) Qualys Web Application Scanning (WAS) Qualys Custom Assessment and Remediation (CAR) Qualys Flow (QFLOW) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys VMDR OT Qualys VMDR Mobile Qualys Endpoint Detection and Response (EDR) Qualys Gateway Service (QGS) Qualys CertView (CERT) Qualys TotalAITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/15/2026 04:38PM
This incident has been resolved.
MONITORING
3 days ago - at 07/14/2026 10:08PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 07/14/2026 08:51PM
The services are being restored. Modules should be accessible. Further updates will be shared as they become available.
IDENTIFIED
4 days ago - at 07/14/2026 08:15PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 07/14/2026 07:05PM
Login and scan workflows are restored. Further updates will be shared as they become available.
INVESTIGATING
4 days ago - at 07/14/2026 04:34PM
After further observation, this is a complete outage on EU Platform 2 as most services are impacted due to the ongoing OCI outage. We are continuing to work with OCI to restore services as quick as possible.
INVESTIGATING
4 days ago - at 07/14/2026 03:38PM
Qualys Cloud Operations is currently investigating an issue that is causing the VMDR module and API to return 503 errors. Further updates will be shared as they become available. The ticket reference for this incident is IM-12762
Latest Qualys outages
EU Platform 1: Qualys UI Login Issues (IM-12767) - 3 days ago
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