Outage in Qualys
US Platform 1: High Lag on Data Sync Service [IM-12791]
Resolved MinorIncident Report
Summary AI Generated
Qualys US Platform 1 experienced a data sync indexing delay lasting approximately 45 hours, causing slower-than-expected visibility of information across AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard, with dynamic tag evaluation also impacted. The issue was identified and a fix was implemented, with the incident fully resolved on July 31, 2026.
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
Dynamic tag evaluation may also be affected by this.
Further updates will be shared as they become available.
Components affected
Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Cloud Agent (CA) Qualys Vulnerability Management (VM) Qualys Unified Dashboard (UD) Qualys AssetView (AV)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/01/2026 12:13AM
This incident has been resolved.
MONITORING
7 days ago - at 07/31/2026 11:33PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 days ago - at 07/30/2026 02:18PM
We are continuing to work on a fix for this issue.
IDENTIFIED
8 days ago - at 07/30/2026 11:03AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 07/30/2026 03:05AM
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
Dynamic tag evaluation may also be affected by this.
Further updates will be shared as they become available.
Latest Qualys outages
US Platform 1: High Lag on Data Sync Service [IM-12813] - about 7 hours ago
EU Platform 2: Delay in VM Scan Processing [IM-12811] - about 12 hours ago
IN Platform 1: High Portal Indexing Lag (IM-12804) - 3 days ago
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