Outage in Qualys

US Platform 1: Delay in VM Scan Processing [IM-12807]

Minor

August 06, 2026 - Started 1 day ago
Official incident page

Incident Report

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 1. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12807

Components affected

Qualys Vulnerability Management (VM)

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Latest Updates ( sorted recent to last )

MONITORING about 13 hours ago - at 08/07/2026 08:27AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 08/06/2026 02:26PM

Qualys Cloud Platform Operations has identified the issue and is currently implementing a fix. This problem is delaying data processing. Users will notice that information takes longer than expected to become available in UI and via API. Further updates will be shared as they become available

INVESTIGATING 1 day ago - at 08/06/2026 08:22AM

Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 1. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI.

Further updates will be shared as they become available.

The ticket reference for this incident is IM-12807

Latest Qualys outages

US Platform 1: High Lag on Data Sync Service [IM-12813] - about 6 hours ago

EU Platform 2: Delay in VM Scan Processing [IM-12811] - about 11 hours ago

IN Platform 1: PA (PC) & SCA Modules are getting routed to VMDR modules (IM-12806) - 1 day ago

IN Platform 1: High Portal Indexing Lag (IM-12804) - 3 days ago

US Platform 1: High Lag on Data Sync Service [IM-12802] - 3 days ago

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