Outage in Qualys
PCI Platform: Some PCI Scan Finished with "No Host Alive" Status in PCI accounts (IM-12799)
Minor
August 04, 2026 - Started 4 days ago
Official incident page
Official incident page
Incident Report
Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in "No Host Alive" status in PCI accounts.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12799.
Components affected
Qualys PCI PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 4 hours ago - at 08/07/2026 04:58PM
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
INVESTIGATING
about 21 hours ago - at 08/06/2026 11:40PM
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
INVESTIGATING
3 days ago - at 08/05/2026 12:19AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 08/04/2026 04:32AM
Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in "No Host Alive" status in PCI accounts.
Further updates will be shared as they become available.
The ticket reference for this activity is IM-12799.
Latest Qualys outages
US Platform 1: High Lag on Data Sync Service [IM-12813] - about 5 hours ago
EU Platform 2: Delay in VM Scan Processing [IM-12811] - about 10 hours ago
IN Platform 1: High Portal Indexing Lag (IM-12804) - 3 days ago
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