Outage in Qualys
US Platform 1: UI logins failing( IM-12884)
Resolved MajorIncident Report
Summary AI Generated
Qualys US Platform 1 experienced a 4-hour UI login outage affecting a broad range of modules and services, though scan processing and API functionality remained unaffected throughout. A temporary workaround allowed users to access scans via a direct URL during the disruption. The issue was identified, a fix was implemented, and the incident was fully resolved within the same day.
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Vulnerability Management (VM) Qualys Threat Protection (TP) Qualys Security Configuration Assessment (SCA) Qualys Continuous Monitoring (CM) Qualys Policy Audit / Policy Compliance (PA / PC) Qualys PCI Compliance (PCI) Qualys File Integrity Monitoring (FIM) Qualys Security Assessment Questionnaire (SAQ) Qualys Web Application Scanning (WAS) Qualys Malware Detection (MD) Qualys Total Cloud Qualys Container Security (CS) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Out-of-Band Configuration Assessment (OCA) Qualys Patch Management (PM) Qualys Network Passive Sensor (PS) Qualys Gateway Service (QGS) Qualys VMDR Mobile Qualys Endpoint Detection and Response (EDR) Qualys Connector Centralization Qualys Unified Dashboard (UD) Qualys TotalAI Qualys Enterprise TruRisk Management (ETM) Qualys VMDR OT Qualys Flow (QFLOW) Qualys Custom Assessment and Remediation (CAR) Qualys SaaS Detection and Response (SDR) Qualys CertView (CERT)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/28/2026 06:04PM
This incident has been resolved.
MONITORING
5 days ago - at 09/28/2026 02:42PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 09/28/2026 02:19PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 09/28/2026 02:06PM
The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality.
As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php.
Further updates will be provided as they become available.
Latest Qualys outages
IN Platform 1: Users are unable to login to the UI (IM-12895) - about 8 hours ago
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