Outage in Qualys
US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)
Resolved MinorIncident Report
Summary AI Generated
Qualys US Platform 3 experienced an indexing delay lasting approximately 88 hours, causing data to appear slower than expected across Cloud Agent, AssetView, Global AssetView/CSAM, VM Dashboard, and Unified Dashboard. The root cause was identified, a fix was implemented on October 2, and the incident was fully resolved on October 3, 2026.
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
Components affected
Qualys Cloud Agent (CA) Qualys AssetView (AV) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) Qualys Unified Dashboard (UD)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 minutes ago - at 10/03/2026 08:09AM
This incident has been resolved.
MONITORING
about 15 hours ago - at 10/02/2026 05:34PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 10/01/2026 01:11PM
We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
We will continue to provide updates on our progress.
IDENTIFIED
3 days ago - at 09/30/2026 04:59PM
Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays.
We are investigating the issue and will provide updates as more information becomes available.
IDENTIFIED
3 days ago - at 09/29/2026 10:34PM
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
INVESTIGATING
4 days ago - at 09/29/2026 03:46PM
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12887.
Latest Qualys outages
IN Platform 1: Users are unable to login to the UI (IM-12895) - about 8 hours ago
US Platform 1: UI logins failing( IM-12884) - 5 days ago
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