Outage in Qualys
US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
Resolved MinorIncident Report
Summary AI Generated
**Qualys US Platform 4** experienced a 45-hour indexing delay that caused data to appear slower than expected across Cloud Agent, Unified Dashboard, AssetView, Global AssetView/CSAM, and the VM Dashboard. The issue prevented timely visibility of asset and vulnerability data within the affected portal modules. A fix was implemented on September 30, 2026, and the incident was fully resolved the same day.
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12885.
Components affected
Qualys Cloud Agent (CA) Qualys Unified Dashboard (UD) Qualys AssetView (AV) Qualys Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/01/2026 01:36AM
This incident has been resolved.
MONITORING
2 days ago - at 09/30/2026 09:20PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 09/30/2026 04:57PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 09/29/2026 08:06PM
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
INVESTIGATING
4 days ago - at 09/29/2026 04:39AM
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI.
Further updates will be shared as they become available.
Ticket Reference for this incident: IM-12885.
Latest Qualys outages
IN Platform 1: Users are unable to login to the UI (IM-12895) - about 8 hours ago
US Platform 1: UI logins failing( IM-12884) - 5 days ago
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