Outage in Rapid7

Degradation in loading Exposure Analytics Dashboards in InsightVM

Minor
August 11, 2025 - Started 5 days ago
Official incident page

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Outage Details

We have identified an issue where some customers may be experience problems loading EA Dashboards. The engineering team is actively investigating the issue.
Components affected
Rapid7 User Interface
Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 08/14/2025 11:17AM

Dashboard performance in the us-east-1 region has remained stable, with high availability and low latency. We are continuing to monitor to ensure stability persists.

MONITORING 3 days ago - at 08/14/2025 01:17AM

Dashboard performance in the us-east-1 region is stable, with high availability and low latency. We will continue to monitor to ensure stability holds.

MONITORING 3 days ago - at 08/13/2025 03:10PM

Dashboard performance in the US1 region is stable, with high availability and low latency. We will continue to monitor to ensure stability holds.

MONITORING 4 days ago - at 08/12/2025 10:02PM

Dashboard performance have returned to normal, and our monitoring confirms that this issue is no longer occurring. We will continue to monitor the platform closely.

MONITORING 5 days ago - at 08/12/2025 04:05AM

We have implemented a fix to address slow dashboard loading times, and we are now actively monitoring the system to ensure stability and performance. While the majority of users should see normal performance, some may still experience intermittent slowness.

MONITORING 5 days ago - at 08/12/2025 01:31AM

EA Dashboards and public API services are restored. Remediation Projects and Goals/SLAs processing has been temporarily paused to ensure data accuracy. Our teams are working to restore full functionality.

INVESTIGATING 5 days ago - at 08/11/2025 11:33PM

We are continuing to investigate the issue impacting the availability of EA Dashboards for some customers. Our team is making progress in isolating the root cause. We’ll share another update as soon as we have more details.

INVESTIGATING 5 days ago - at 08/11/2025 07:26PM

We have identified an issue where some customers may be experience problems loading EA Dashboards. The engineering team is actively investigating the issue.

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