Degraded Performance across Command Platform

This incident has been resolved.

The recent service degradations impacting Rapid7 products have now been mitigated.

Current Status:
All services have returned to normal operation. We appreciate your patience during the recovery process.

Rapid7 Service Status Update

Rapid7 has made significant progress in recovering from the recent service degradations impacting InsightIDR, InsightAppSec, Data Collection Management, InsightCloudSec and InsightVM.

Current Status:
Most services have returned to normal operation. However, Event Collection and Processing remains delayed within InsightIDR - This may continue to cause lag in alert generation and investigation creation. We appreciate your patience and understanding as we complete the recovery process.

Rapid7 Service Recovery Update

Rapid7 is actively working to recover from multiple service degradations affecting InsightIDR, InsightAppSec, Data Collection Management, and InsightVM.

Current Impact:
- Event Processing (InsightIDR & InsightVM): Customers may experience delays in event processing, which could result in lag for alert generation and investigation creation within InsightIDR, as well as event processing degradation in InsightVM.
- User Interface (InsightVM): Customers may experience slowness when loading the InsightVM User Interface.
- Data Collection Management: The Insight Agent status displayed in the Data Collection Management UI may show inaccurate information.
- InsightAppSec: Customers may experience delays when initiating scans within InsightAppSec.

Rapid7 Service Recovery Update

Rapid7 is actively working to recover from multiple service degradations affecting InsightIDR, InsightAppSec, Data Collection Management, and InsightVM.

Current Impact:
- Event Processing (InsightIDR & InsightVM): Customers may experience delays in event processing, which could result in lag for alert generation and investigation creation within InsightIDR, as well as event processing degradation in InsightVM.
- User Interface (InsightVM): Customers may experience slowness when loading the InsightVM User Interface.
- Data Collection Management: The Insight Agent status displayed in the Data Collection Management UI may show inaccurate information.
- InsightAppSec: Customers may experience delays when initiating scans within InsightAppSec.

We are investigating multiple service degradations impacting InsightIDR, InsightAppSec, Data Collection Management and InsightVM.

- Event Processing: Customers may experience delays in event processing, resulting in lag for alert generation and investigation creation within InsightIDR.
- Event Processing and User Interface: InsightVM customers may experience slowness loading the User Interface as well as Event Processing degradation. We are also investigating intermittent authentication degradation.
- API Availability: Degradation of specific API performance within InsightIDR may affect integrations and automated workflows.
- Data Collection Management: The Insight Agent status within the Data Collection Management UI may display incorrect information.
- InsightAppSec: Customers may experience a delay in starting scans within InsightAppSec.

We are actively working to identify the root cause and restore normal performance as quickly as possible.

We continue to monitor InsightIDR Event Processing as we process a queue backlog. We are experiencing a delay in starting scans within InsightAppSec, which we are investigating. We have recovered to healthy state in InsightVM and InsightCloudSec

We continue to monitor InsightIDR Event Processing as we process a queue backlog. We have recovered to healthy state in InsightVM, InsightAppSec and InsightCloudSec

We are actively monitoring our recovery from the earlier mentioned incident, you can expect degraded performance across data processing and user interface throughout the Command Platform.