Outage in Rasayel
Messages without any content on 360 Dialog channels
Resolved Minor
April 27, 2023 - Started about 3 years ago
- Lasted 7 days
Incident Report
The investigation revealed that this happens when an end user sends a reaction to a Whatsapp message. we have escalated the issue and Meta is currently investigating it.
Components affected
Rasayel WhatsApp (360dialog)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
almost 3 years ago - at 05/02/2023 04:15PM
The investigation revealed that this happens when an end user sends a reaction to a Whatsapp message. we have escalated the issue and Meta is currently investigating it.
IDENTIFIED
about 3 years ago - at 04/27/2023 02:28PM
Dialog WABA have identified an issue for certain numbers that were moved to a newer version of the WhatsApp API and are currently investigating next steps.
INVESTIGATING
about 3 years ago - at 04/27/2023 01:47PM
We are seeing multiple reports of messages without any content being received on 360 Dialog channels.
This is unfortunately an issue on 360 Dialog's side, we are receiving messages without any content, we have escalated this issue to them and are awaiting a response.
This manifests itself in Rasayel as an empty message, as in the below picture.
We will update this incident as we learn more.
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