Outage in Rasayel
Some WhatsApp messages are not received by businesses
Resolved Minor
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Outage Details
Components affected
Rasayel WhatsApp (360dialog)Latest Updates ( sorted recent to last )
We have identified that some of our WhatsApp businesses are not receiving some messages from their customers. The customer will see only 1 tick next to their message, and the business will not receive the message.
The issue has been identified and fixed in a [newer release by Meta](https://developers.facebook.com/docs/whatsapp/on-premises/changelog/#v2477).
This affects some WhatsApp accounts hosted on an older version of on-premise solutions. We are working closely with 360Dialog to upgrade all of our impacted businesses to the newer version as quickly as possible.
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