Outage in Rasayel

Some WhatsApp messages are not received by businesses

Resolved Minor

July 13, 2023 - Started almost 3 years ago - Lasted about 1 month

Incident Report

We have identified that some of our WhatsApp businesses are not receiving some messages from their customers. The customer will see only 1 tick next to their message, and the business will not receive the message. The issue has been identified and fixed in a [newer release by Meta](https://developers.facebook.com/docs/whatsapp/on-premises/changelog/#v2477). This affects some WhatsApp accounts hosted on an older version of on-premise solutions. We are working closely with 360Dialog to upgrade all of our impacted businesses to the newer version as quickly as possible.

Components affected

Rasayel WhatsApp (360dialog)

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Latest Updates ( sorted recent to last )

MONITORING almost 3 years ago - at 07/13/2023 09:57PM

We have identified that some of our WhatsApp businesses are not receiving some messages from their customers. The customer will see only 1 tick next to their message, and the business will not receive the message.

The issue has been identified and fixed in a [newer release by Meta](https://developers.facebook.com/docs/whatsapp/on-premises/changelog/#v2477).

This affects some WhatsApp accounts hosted on an older version of on-premise solutions. We are working closely with 360Dialog to upgrade all of our impacted businesses to the newer version as quickly as possible.

Latest Rasayel outages

Amazon AWS outage (global) - 6 months ago

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Disruptions to messaging on WhatsApp - almost 3 years ago

Some disruptions to downloading media on WhatsApp - almost 3 years ago

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