Outage in Rasayel

Some WhatsApp messages are not received by businesses

Resolved Minor
July 13, 2023 - Started over 2 years ago - Lasted about 1 month

Incident Report

We have identified that some of our WhatsApp businesses are not receiving some messages from their customers. The customer will see only 1 tick next to their message, and the business will not receive the message. The issue has been identified and fixed in a [newer release by Meta](https://developers.facebook.com/docs/whatsapp/on-premises/changelog/#v2477). This affects some WhatsApp accounts hosted on an older version of on-premise solutions. We are working closely with 360Dialog to upgrade all of our impacted businesses to the newer version as quickly as possible.
Components affected
Rasayel WhatsApp (360dialog)
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Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 07/13/2023 09:57PM

We have identified that some of our WhatsApp businesses are not receiving some messages from their customers. The customer will see only 1 tick next to their message, and the business will not receive the message.

The issue has been identified and fixed in a [newer release by Meta](https://developers.facebook.com/docs/whatsapp/on-premises/changelog/#v2477).

This affects some WhatsApp accounts hosted on an older version of on-premise solutions. We are working closely with 360Dialog to upgrade all of our impacted businesses to the newer version as quickly as possible.

Latest Rasayel outages

We have identified an issue with realtime notifications - about 2 years ago
Some disruptions with messaging (Cloud API) - about 2 years ago
Disruptions to messaging on WhatsApp - about 2 years ago
Some disruptions to downloading media on WhatsApp - over 2 years ago
Delay receiving incoming messages - over 2 years ago

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