Outage in Rasayel

Disruptions to messaging on WhatsApp

Resolved Minor
July 19, 2023 - Started about 2 years ago - Lasted about 1 hour

Incident Report

We've received reports of users not being able to send or receive messages on WhatsApp. This is an issue affecting all WhatsApp communications. The issue has been noted by Meta and they are actively working on it. For more information, please visit Meta's status page: https://metastatus.com/whatsapp-business-api We will continue to monitor the issue and take any actions necessary to mitigate the issue. Thank you for your understanding.
Components affected
Rasayel WhatsApp (360dialog)
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Latest Updates ( sorted recent to last )
INVESTIGATING about 2 years ago - at 07/19/2023 09:04PM

We've received reports of users not being able to send or receive messages on WhatsApp. This is an issue affecting all WhatsApp communications.

The issue has been noted by Meta and they are actively working on it. For more information, please visit Meta's status page: https://metastatus.com/whatsapp-business-api

We will continue to monitor the issue and take any actions necessary to mitigate the issue. Thank you for your understanding.

Latest Rasayel outages

We have identified an issue with realtime notifications - about 2 years ago
Some disruptions with messaging (Cloud API) - about 2 years ago
Some WhatsApp messages are not received by businesses - over 2 years ago
Some disruptions to downloading media on WhatsApp - over 2 years ago
Delay receiving incoming messages - over 2 years ago

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