Outage in Rasayel

Delay receiving incoming messages

Resolved Minor
July 12, 2023 - Started over 1 year ago - Lasted about 1 hour

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Outage Details

We have mitigated the issue and there is no backlog or delay in processing incoming messages. All messages should show in Rasayel with no delay. Please refresh your page or reload your app if you are still experiencing slowness in receiving messages.
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 07/12/2023 04:07PM

We have mitigated the issue and there is no backlog or delay in processing incoming messages. All messages should show in Rasayel with no delay.

Please refresh your page or reload your app if you are still experiencing slowness in receiving messages.

INVESTIGATING over 1 year ago - at 07/12/2023 03:29PM

We are experiencing a delay processing incoming messages on multiple channels. We have identified the issue on our end, and are working on a fix.

You may notice some contact messages are slow to show up in Rasayel. All messages will be processed, no messages will be lost.

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