Outage in ReCharge Payments

Duplicate products being added during SCI Checkout

Resolved Major
January 14, 2025 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

We are receiving reports of checkout orders creating double subscriptions and are investigating.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/16/2025 08:02PM

This is now resolved.

MONITORING about 1 month ago - at 01/14/2025 06:03PM

Shopify has identified an issue that was resulting in duplicate subscriptions orders showing on some store, for more details see https://www.shopifystatus.com/incidents. We have rolled out a workaround and resolved this issue for impacted Recharge stores and are working to update all impacted customer accounts.

MONITORING about 1 month ago - at 01/14/2025 03:46PM

We have implemented a fix and are seeing recovery. We are continuing to monitor and will be fixing impacted accounts.

IDENTIFIED about 1 month ago - at 01/14/2025 01:21PM

We have identified the issue and are working on a resolution

INVESTIGATING about 1 month ago - at 01/14/2025 11:27AM

We are receiving reports of checkout orders creating double subscriptions and are investigating.

INVESTIGATING about 1 month ago - at 01/14/2025 11:23AM

We are receiving reports of checkout orders creating double subscriptions and are investigating.

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