Outage in ReCharge Payments

Shopify refunds not updating status on Recharge side

Resolved Minor
February 18, 2025 - Started 4 days ago - Lasted 2 days
Official incident page

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Outage Details

We’ve identified an issue with updating the order records within Recharge after a refund is made in Shopify. While the refund is processed successfully on Shopify, and the customers are refunded successfully, the order records in Recharge do not reflect the correct status. We have identified the issue and are actively working on a fix.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 02/20/2025 07:09PM

This incident has been resolved.

MONITORING 3 days ago - at 02/20/2025 01:25AM

We are observing full recovery. Our team is continuing to work on updating the order records in Recharge to reflect the correct status. All order records will be updated by end of week.

MONITORING 4 days ago - at 02/18/2025 11:44PM

A fix has been released and new refunds are now being reported correctly. Our team is working on updating the order records in Recharge to reflect the correct status, and will continue monitoring recovery.

IDENTIFIED 4 days ago - at 02/18/2025 11:14PM

We’ve identified an issue with updating the order records within Recharge after a refund is made in Shopify. While the refund is processed successfully on Shopify, and the customers are refunded successfully, the order records in Recharge do not reflect the correct status. We have identified the issue and are actively working on a fix.

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