Outage in Recorded Future

Application Portal Service Disruption

Resolved Major
September 18, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Client, We are currently experiencing a service disruption with the Recorded Future application portal (via https://app.recordedfuture.com/live/ ) and possibly other Recorded Future services, that we believe may be attributed to an incident with our cloud hosting provider. Symptoms may include errors attempting to log in to the portal, or the page continuously loading. Our operations team is actively looking into this with high priority. We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions. Regards, Recorded Future Platform Operations
Components affected
Recorded Future User Interface
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 12:05AM

This incident has been resolved.

INVESTIGATING about 2 years ago - at 09/18/2023 10:57PM

Dear Client,

A fix has been implemented by the cloud provider and the Recorded Future application portal, via https://app.recordedfuture.com/live/ is now operational.

We will continue to monitor the situation and provide updates as they become available.

Please contact our support team at support@recordedfuture.com, or your Intelligence Services Consultant if you have any questions.

Regards,
Recorded Future Platform Operation

INVESTIGATING about 2 years ago - at 09/18/2023 09:03PM

Dear Client,

We are currently experiencing a service disruption with the Recorded Future application portal (via https://app.recordedfuture.com/live/ ) and possibly other Recorded Future services, that we believe may be attributed to an incident with our cloud hosting provider. Symptoms may include errors attempting to log in to the portal, or the page continuously loading. Our operations team is actively looking into this with high priority.

We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

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