Outage in Redox Engine
Customer configured alerts not fully functional
Resolved Minor
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Outage Details
A secondary system we use for our Customer Configured Alerts is currently experiencing an outage. This may result in missed alerts or some extra alerts. Being sent out. This only affects the Customer Configured Alerts not all our other alerting systems. We are monitoring the impact of this secondary system outage.
Components affected
Redox Engine DashboardLatest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/28/2025 07:51PM
Alerting continues to function as expected. We are reaching out to customers who may have missed emails who are still in an alerted state individually.
MONITORING
10 days ago - at 05/28/2025 06:26PM
The secondary system's incident is resolved. All Customer Configured Alerts are back up and running. We are investigating possible impact for what alerts may not have been correctly emailed during the outage.
You can look at the Monitoring page on your dashboard to see an accurate current status of all customer configured alerts.
INVESTIGATING
10 days ago - at 05/28/2025 05:32PM
A secondary system we use for our Customer Configured Alerts is currently experiencing an outage. This may result in missed alerts or some extra alerts. Being sent out. This only affects the Customer Configured Alerts not all our other alerting systems. We are monitoring the impact of this secondary system outage.
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