Outage in Redox Engine

Traffic delayed and increased errors

Resolved Minor
May 29, 2025 - Started 9 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are seeing a number of increased errors with our API and delayed messages of up to 30 minutes. We are currently investigating the issue.
Components affected
Redox Engine Engine Core
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 05/29/2025 05:34PM

Latency has now resolved and traffic is flowing as expected.

MONITORING 9 days ago - at 05/29/2025 04:52PM

For most feeds we have seen resolved latency. We are continuing to monitor until we see latency fully resolved.

MONITORING 9 days ago - at 05/29/2025 04:14PM

We have implemented a fix and seen that error rates have returned to nominal levels. The message latency is starting to decline. We are continuing to monitor until latency fully resolves.

IDENTIFIED 9 days ago - at 05/29/2025 03:37PM

We believe we have identified the root cause of the issue and are deploying a fix.

INVESTIGATING 9 days ago - at 05/29/2025 03:35PM

We are seeing a number of increased errors with our API and delayed messages of up to 30 minutes. We are currently investigating the issue.

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