Outage in Redtail
Call Center VoIP Outage
Resolved MajorIncident Report
Our callers will experience longer than normal hold times when attempting to contact us by phone. This is due to an outage within our VoIP service, which is impacting our call centers. During this issue, callers will experience callback feature delays, continued ringing, inability for hold options, and dropped calls. We are working with their engineers to resolve the issues being experienced. Please remember that you can also email us at support@redtailtechnology.com or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 11/16/2022 04:23PM
This incident has been resolved.
MONITORING
over 3 years ago - at 11/16/2022 02:21PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 3 years ago - at 11/16/2022 02:14PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 3 years ago - at 11/16/2022 01:21PM
Our callers will experience longer than normal hold times when attempting to contact us by phone. This is due to an outage within our VoIP service, which is impacting our call centers. During this issue, callers will experience callback feature delays, continued ringing, inability for hold options, and dropped calls. We are working with their engineers to resolve the issues being experienced. Please remember that you can also email us at support@redtailtechnology.com or visit help.redtailtechnology.com for a plethora of knowledge sharing articles and videos. We do apologize for any inconvenience this may cause.
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