Outage in Renaissance Learning

DnA - Answer Sheets Not Generating in Assessments

Resolved Major
February 07, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

We are currently experiencing an issue in DnA where Answer Sheets are not generating in Assessments.
Components affected
Renaissance Learning DnA
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 02/10/2025 05:20PM

After monitoring the service that handles Answer Sheet generation over the weekend and observing improved performance and stability, we are updating this incident to resolved.

MONITORING about 1 month ago - at 02/07/2025 10:05PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 02/07/2025 09:35PM

We have narrowed the scope of this issue and can see that this is not effecting all customers, only a subset. We are continuing to investigate.

INVESTIGATING about 1 month ago - at 02/07/2025 08:42PM

We are currently experiencing an issue in DnA where Answer Sheets are not generating in Assessments.

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