Outage in Resideo

Performance Issues - Resideo App

Resolved Minor
May 20, 2025 - Started 6 months ago - Lasted 30 minutes
Official incident page

Incident Report

We are aware some of our customers are experiencing issues with our application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may cause.
Components affected
Resideo Smart Home
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/21/2025 12:23AM

All systems are operational.

INVESTIGATING 6 months ago - at 05/21/2025 12:12AM

We are aware some of our customers are experiencing issues with our application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may cause.

source IsDown Widespread service outage affecting user logins Reports started about 2 hours before official outage was reported

Users report being unable to login, app malfunctions, and server connectivity issues indicating a possible server outage. Service states temporary unavailability.

Latest Resideo outages

Resideo Smart Home App - 7 days ago
3rd Party - MS Azure Issue - 7 days ago
Amazon Web Services (AWS) - 16 days ago
Service Notification: Email Delivery Disruption - about 1 month ago
TC2 App Notifications - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook