Outage in Resideo

3rd Party Issue

Resolved Minor
August 11, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

AT&T SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs. We sincerely apologize for any inconvenience caused. We have raised a ticket with AT&T and the issue appears to be recovering. Alarm Delivery is not impacted.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/11/2025 07:47PM

All systems are operational.

MONITORING 3 months ago - at 08/11/2025 06:42PM

AT&T SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs.

We sincerely apologize for any inconvenience caused. We have raised a ticket with AT&T and the issue appears to be recovering.

Alarm Delivery is not impacted.

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