Outage in Resideo

Service Notification: Email Delivery Disruption

Resolved Major
September 30, 2025 - Started 22 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages. Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service. Alarm delivery and in-app notifications not affected.
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 09/30/2025 04:27PM

All systems are operational.

IDENTIFIED 22 days ago - at 09/30/2025 12:43PM

We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages.

Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service.

Alarm delivery and in-app notifications not affected.

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