Outage in Resideo

Service Notification: Email Delivery Disruption

Resolved Major
September 30, 2025 - Started 2 days ago - Lasted about 4 hours
Official incident page

IsDown continuously monitors the Resideo status page and multiple sources to provide up-to-date information. Check back with us for the latest Resideo uptime status.

Outage Details

We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages. Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service. Alarm delivery and in-app notifications not affected.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/30/2025 04:27PM

All systems are operational.

IDENTIFIED 2 days ago - at 09/30/2025 12:43PM

We are currently experiencing delays and failures in email processing due to an outage affecting one of our third-party providers, Mailjet. As a result, users may encounter issues with receiving email notifications, welcome emails for new registrations, and password reset messages.

Mailjet has identified the root cause of the disruption and is actively working to implement a resolution. We are in ongoing communication with their team and will continue to provide updates as more information becomes available.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to restore full service.

Alarm delivery and in-app notifications not affected.

Latest Resideo outages

TC2 App Notifications - about 1 month ago
3rd Party SIM Activation - about 1 month ago
3rd Party - Service Degradation - about 2 months ago
TC2 App - about 2 months ago
3rd Party Issue - about 2 months ago

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