Outage in Retell AI

ASR configuration bug

Resolved Major
December 30, 2025 - Started 13 days ago - Lasted about 1 hour
Official incident page

Incident Report

A recent code change introduced an issue in the ASR module that may cause some agents to go offline. We are working on a fix actively.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/30/2025 10:04PM

This incident has been resolved.

MONITORING 13 days ago - at 12/30/2025 10:00PM

The fix is being pushed to the production, we are observing and monitoring the current system status.

INVESTIGATING 13 days ago - at 12/30/2025 09:20PM

We are continuing to investigate this issue.

INVESTIGATING 13 days ago - at 12/30/2025 09:20PM

A recent code change introduced an issue in the ASR module that may cause some agents to go offline.
We are working on a fix actively.

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