Outage in Retell AI
Transcription error for non English traffic
Resolved MinorIncident Report
For around 20 minutes, there was a spike of transcription error for certain non English traffic (notably multilingual, Spanish, etc). English traffic was not impacted.
This has been identified as outages from underlying providers.
We are working on adding more fallback routes to improve the stability of the platform.
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RESOLVED
about 1 month ago - at 12/10/2025 08:41PM
For around 20 minutes, there was a spike of transcription error for certain non English traffic (notably multilingual, Spanish, etc). English traffic was not impacted.
This has been identified as outages from underlying providers.
We are working on adding more fallback routes to improve the stability of the platform.
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