Outage in Retell AI

AWS outage causing some login issues, and history and analytics issue. Calls are NOT impacted.

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

Starting from Oct 20 1am PST, the AWS outage has caused some login issues, and call history and analytics issues. Regular calls are NOT impacted. Once the AWS outage is over, we will backfill the analytics.

Need to monitor Retell AI outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring Retell AI
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/21/2025 12:42AM

This incident has been resolved.

MONITORING 3 months ago - at 10/20/2025 11:51PM

The AWS outage has been resolved. We are going to backfill analytics, and keep a close eye on it.

IDENTIFIED 3 months ago - at 10/20/2025 07:02PM

Starting from Oct 20 1am PST, the AWS outage has caused some login issues, and call history and analytics issues.
Regular calls are NOT impacted.
Once the AWS outage is over, we will backfill the analytics.

Latest Retell AI outages

Outbound Calling Service Degradation - 4 days ago
ASR configuration bug - 13 days ago
Call and API failures due to Stripe outage - 28 days ago
Transcription error for non English traffic - about 1 month ago
Telnyx calls encountering telephony provider permission denied - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook