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Outage in Retell AI

Voice agent switching voices during call

Resolved Minor
July 24, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

Starting from around 6:30am, elevenlabs TTS is having a full scale outage: https://status.elevenlabs.io/incidents/01K0YAV1N4W7EZW1BMQCQJ4YJR Our platform traffic starts to fallback to other providers, and the volume of traffic started to break other TTS providers, and that's why you might have seen voice switching mid call, increased latency or even total silence. We're working with other TTS providers to bring in more capacity to support the fallback, and is monitoring closely on elevenlab's outage updates. Currently the error rate has returned back to normal. We will be actively following up on this.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/24/2025 05:14PM

This incident has been resolved.

MONITORING 9 months ago - at 07/24/2025 03:15PM

Starting from around 6:30am, elevenlabs TTS is having a full scale outage: https://status.elevenlabs.io/incidents/01K0YAV1N4W7EZW1BMQCQJ4YJR

Our platform traffic starts to fallback to other providers, and the volume of traffic started to break other TTS providers, and that's why you might have seen voice switching mid call, increased latency or even total silence. We're working with other TTS providers to bring in more capacity to support the fallback, and is monitoring closely on elevenlab's outage updates.

Currently the error rate has returned back to normal. We will be actively following up on this.

Latest Retell AI outages

Batch calls not sent - about 1 month ago
ASR configuration bug - 4 months ago

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