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This incident has been resolved.
We are continuing to monitor for any further issues.
The fix has been applied and phone calls are back to normal at the moment, we are keep monitoring.
We are continuing to work on a fix for this issue.
Telephony provider confirmed that this is related to an outage with Cloudflare DNS, which they use in certain internal components. A change is being applied to mitigate.
related incident: https://www.cloudflarestatus.com/incidents/28r0vbbxsh8f
Our telephony SIP provider confirmed there's an ongoing outage that led to phone call not connecting.
We are escalating now, and is trying potential workarounds.
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