Outage in Retell AI

Phone call not connecting

Resolved Minor

July 14, 2025 - Started 9 months ago - Lasted 43 minutes
Official incident page

Incident Report

Our telephony SIP provider confirmed there's an ongoing outage that led to phone call not connecting. We are escalating now, and is trying potential workarounds.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/14/2025 11:03PM

This incident has been resolved.

MONITORING 9 months ago - at 07/14/2025 10:28PM

We are continuing to monitor for any further issues.

MONITORING 9 months ago - at 07/14/2025 10:28PM

The fix has been applied and phone calls are back to normal at the moment, we are keep monitoring.

IDENTIFIED 9 months ago - at 07/14/2025 10:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 07/14/2025 10:23PM

Telephony provider confirmed that this is related to an outage with Cloudflare DNS, which they use in certain internal components. A change is being applied to mitigate.

related incident: https://www.cloudflarestatus.com/incidents/28r0vbbxsh8f

INVESTIGATING 9 months ago - at 07/14/2025 10:20PM

Our telephony SIP provider confirmed there's an ongoing outage that led to phone call not connecting.
We are escalating now, and is trying potential workarounds.

Latest Retell AI outages

KB Retrieval and QA Failure - 5 days ago

Batch calls not sent - about 1 month ago

Telynx - SIP Trunking Service Degradation - about 2 months ago

Outbound Calling Service Degradation - 3 months ago

ASR configuration bug - 4 months ago

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