Outage in Retell AI
Agent not responding to users when interruption setting it low
Resolved MinorIncident Report
9:30am: Incident started, where agents are not proactively responding to users when it has a low interruption setting. The behavior seen can include
- Custom LLM not requesting responses
- Retell agents not responding to user response
10:48am: A fix is being pushed, we start to see the issue get mitigated.
11:50am: Fix fully rolled out.
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RESOLVED
10 months ago - at 06/21/2025 06:52PM
9:30am: Incident started, where agents are not proactively responding to users when it has a low interruption setting. The behavior seen can include
- Custom LLM not requesting responses
- Retell agents not responding to user response
10:48am: A fix is being pushed, we start to see the issue get mitigated.
11:50am: Fix fully rolled out.
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