Outage in Revenera System Dashboard

FlexNet Operations Cloud LLM Production: Issues accessing the end user portal

Resolved Major
September 25, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue with accessibility to the end user portal for the FlexNet Operations LLM application. The following functionality is impacted for FlexNet Operations LLM application: The View As End User Accessing Reporter The following functionality is impacted for FlexNet Operations ALM application: Logging out of the application Accessing Reporter We will continue to provide updates on the status
Components affected
Revenera System Dashboard FlexNet Operations ALM Producer Portal Revenera System Dashboard FlexNet Operations LLM Production End User Portal Revenera System Dashboard FlexNet Operations Reporter - New
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/25/2024 05:50PM

This incident has been resolved.

MONITORING 3 months ago - at 09/25/2024 04:17PM

A fix has been implemented and we are monitoring the results.
Access to the end user portal for FlexNet Operations LLM application has been restored.
The Reporter Application is also accessible.
FlexNet Operations ALM application logout is also operational.

IDENTIFIED 3 months ago - at 09/25/2024 04:06PM

The issue has been identified and we are implementing a solution.

INVESTIGATING 3 months ago - at 09/25/2024 03:41PM

We are currently investigating an issue with accessibility to the end user portal for the FlexNet Operations LLM application.
The following functionality is impacted for FlexNet Operations LLM application:
The View As End User
Accessing Reporter

The following functionality is impacted for FlexNet Operations ALM application:
Logging out of the application
Accessing Reporter

We will continue to provide updates on the status

Latest Revenera System Dashboard outages

Outage: NAM: ALM Producer Portal , ALM End User Portal and ALM/LLM Cloud Device Activation Service - 2 days ago
FlexNet Operations ALM UAT Accessibility Issue Reoccurrence - 17 days ago
FlexNet Operations ALM UAT Accessibility issues - 17 days ago
Issues accessing FlexNet Operations Reporter application in Production - 21 days ago
FlexNet Operations Cloud LLM Production: Issues accessing the end user portal - 3 months ago

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