Outage in Ribbon Health

API Outage

Resolved Minor
September 18, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing an outage to our Providers and Clinical Areas endpoints. We are actively investigating and will be providing updates within the next hour.
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 01:48AM

At this time, our monitoring indicates that Ribbon's systems are performing as expected. We will continue to monitor for updates of the incident with our cloud hosting provider, AWS.

MONITORING about 2 years ago - at 09/18/2023 07:47PM

We are seeing a return to expected performance across endpoints. We will continue to monitor and provide updates here if performance degrades again.

IDENTIFIED about 2 years ago - at 09/18/2023 07:28PM

We have confirmed the root cause of this incident is an AWS outage at several US Server locations. We have seen a partial restoration of connectivity and will continue to provide updates here.

INVESTIGATING about 2 years ago - at 09/18/2023 07:18PM

We have seen partial restoration in service from AWS with a few remaining intermittent issues.

INVESTIGATING about 2 years ago - at 09/18/2023 07:14PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 09/18/2023 07:11PM

On early investigation, we have identified the issue as a broader AWS outage.
We are working to resolve this and will share updates as soon as possible.

INVESTIGATING about 2 years ago - at 09/18/2023 07:02PM

We are experiencing an outage to our Providers and Clinical Areas endpoints. We are actively investigating and will be providing updates within the next hour.

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