Outage in RingCentral

A portion of Contact Center customers may be unable to log into the agent platform

Resolved Minor
June 18, 2025 - Started 3 days ago - Lasted about 2 hours

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Outage Details

A portion of Contact Center customers may experience inability to log into the agent platform.
RingCentral Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.
Components affected
RingCentral Americas RingCentral Contact Center RingCentral Contact Center RingCentral EMEA
Latest Updates ( sorted recent to last )
UPDATE 3 days ago - at 06/18/2025 11:54AM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to RingCentral customer care.

UPDATE 3 days ago - at 06/18/2025 10:13AM

A portion of Contact Center customers may experience inability to log into the agent platform.
RingCentral Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.

Latest RingCentral outages

A portion of Contact Center customers may be experiencing a loss of audio on calls. - about 20 hours ago
A portion of customers in Europe may be intermittently experiencing outbound call failures due to an underlying carrier issue - 2 days ago
A portion of Contact Center customers may be experiencing stuck contacts and agent sessions. - 3 days ago
A portion of Contact Center customers may be unable to login to the platform. - 4 days ago
A portion of customers may be experiencing inbound faxing failures. - 8 days ago

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