Outage in RingCentral

A portion of customers may be experiencing inbound calling and faxing issues.

Resolved Minor
July 10, 2025 - Started 2 days ago - Lasted 1 day

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Outage Details

A portion of customers may be experiencing inbound calling and faxing issues. RingCentral Operations teams are investigating this issue and will provide an update in 4 hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Fax - Inbound RingCentral Fax - Inbound RingCentral Americas RingCentral Calling - Inbound RingCentral APAC RingCentral Calling - Inbound
Latest Updates ( sorted recent to last )
UPDATE about 18 hours ago - at 07/11/2025 03:18PM

RingCentral Operations teams are continuing work to restore call handling rules for some customers that may still be affected by this issue. The next update will be provided in the afternoon of Friday, 7/11, or when there is a significant change in incident status. If you are still experiencing this issue, please reach out to customer care.

UPDATE 1 day ago - at 07/10/2025 07:44PM

RingCentral Operations teams are continuing work to restore call handling rules for some customers that may still be affected by this issue. The next update will be provided in the morning of Friday, 7/11, or when there is a significant change in incident status. If you are still experiencing this issue, please reach out to customer care.

UPDATE 1 day ago - at 07/10/2025 04:46PM

RingCentral Operations teams are working to restore call handling rules for some customers that may still be affected by this issue. The next update will be provided in 4 hours or when there is a significant change in incident status. If you are still experiencing this issue, please reach out to customer care.

UPDATE 2 days ago - at 07/10/2025 01:02PM

RingCentral Operations teams have taken actions to mitigate this issue. Call handling rules for some customers may still need to be updated to fully mitigate. The next update will be provided in 4 hours or when there is a significant change in incident status. If you are still experiencing this issue, please reach out to customer care.

UPDATE 2 days ago - at 07/10/2025 11:22AM

A portion of customers may be experiencing inbound calling and faxing issues. RingCentral Operations teams are investigating this issue and will provide an update in 4 hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.

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