Outage in RingCentral
A portion of Contact Center customers may be experiencing calls not routing to available agents.
Resolved Minor
July 14, 2025 - Started 9 months ago
- Lasted about 3 hours
Incident Report
RingCentral Contact Center teams are investigating the issue and will provide the next update once it becomes available. If you are experiencing this issue, please contact customer care.
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Latest Updates ( sorted recent to last )
UPDATE
9 months ago - at 07/14/2025 05:26PM
Internal testing continues to suggest the issue has cleared. RingCentral Contact Center teams are now confirming restoration of service through end-user feedback.
UPDATE
9 months ago - at 07/14/2025 04:47PM
RingCentral Contact Center teams have taken steps to isolate the cause of the issue by using internal monitoring telemetry and isolation methodologies to assist in restoration of service. Teams have restarted and redeployed resources and investigated network traffic for unusual traffic patterns. The next update will be provided in 4 hours, or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
9 months ago - at 07/14/2025 03:27PM
RingCentral Contact Center teams are investigating the issue and will provide the next update once it becomes available. If you are experiencing this issue, please contact customer care.
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