A portion of Contact Center customers may be experiencing calls not routing to available agents.

Internal testing continues to suggest the issue has cleared. RingCentral Contact Center teams are now confirming restoration of service through end-user feedback.

RingCentral Contact Center teams have taken steps to isolate the cause of the issue by using internal monitoring telemetry and isolation methodologies to assist in restoration of service. Teams have restarted and redeployed resources and investigated network traffic for unusual traffic patterns. The next update will be provided in 4 hours, or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams are investigating the issue and will provide the next update once it becomes available. If you are experiencing this issue, please contact customer care.