Outage in RingCentral

A portion of Contact Center customers may be experiencing call refusals.

Resolved Minor
September 10, 2025 - Started 4 days ago - Lasted about 2 hours

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Outage Details

A portion of Contact Center customers may be experiencing call refusals. RingCentral Contact Center teams are investigating this issue and will provide updates in 4 hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE 4 days ago - at 09/10/2025 03:54PM

RingCentral Contact Center teams have confirmed that the issue causing call refusals has been resolved. If you are still experiencing issues, please reach out to customer care.

UPDATE 4 days ago - at 09/10/2025 03:08PM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care.

UPDATE 4 days ago - at 09/10/2025 02:12PM

A portion of Contact Center customers may be experiencing call refusals. RingCentral Contact Center teams are investigating this issue and will provide updates in 4 hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.

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