Outage in RingCentral
A portion of Contact Center customers may be experiencing call refusals.
Resolved Minor
September 10, 2025 - Started 7 months ago
- Lasted about 2 hours
Incident Report
A portion of Contact Center customers may be experiencing call refusals. RingCentral Contact Center teams are investigating this issue and will provide updates in 4 hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
7 months ago - at 09/10/2025 03:54PM
RingCentral Contact Center teams have confirmed that the issue causing call refusals has been resolved. If you are still experiencing issues, please reach out to customer care.
UPDATE
7 months ago - at 09/10/2025 03:08PM
RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care.
UPDATE
7 months ago - at 09/10/2025 02:12PM
A portion of Contact Center customers may be experiencing call refusals. RingCentral Contact Center teams are investigating this issue and will provide updates in 4 hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.
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