Outage in RingCentral
A portion of Contact Center customers may be intermittently experiencing dead air on calls and call refusals.
Resolved Minor
October 01, 2025 - Started 7 months ago
- Lasted 2 days
Incident Report
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
7 months ago - at 10/03/2025 03:46PM
A large percentage of affected customers are no longer experiencing this issue. RingCentral Contact Center teams are continuing to actively monitor the issue. Teams were able to get additional logs that are being analyzed to isolate the root cause. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of October 3rd or when a significant change in status occurs.
UPDATE
7 months ago - at 10/02/2025 10:29PM
A large percentage of affected customers are no longer experiencing this issue. RingCentral Contact Center teams are continuing to actively monitor the issue. Teams were able to get additional logs that are being analyzed to isolate the root cause. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of October 3rd or when a significant change in status occurs.
UPDATE
7 months ago - at 10/02/2025 04:42PM
A large percentage of affected customers are no longer experiencing this issue. RingCentral Contact Center teams are continuing to actively monitor the issue. Teams were able to get additional logs that are being analyzed to isolate the root cause. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of October 2nd or when a significant change in status occurs.
UPDATE
7 months ago - at 10/02/2025 12:48AM
Currently, a large percentage of affected customers are no longer experiencing this issue. RingCentral Contact Center teams will continue to actively monitor the issue as who are still experiencing the issue are reporting intermittent impact. Teams were able to get additional logs that are now being analyzed to isolate the cause of the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of October 2nd or when a significant change in status occurs.
UPDATE
7 months ago - at 10/01/2025 09:44PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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