A portion of customers may be experiencing failed outbound calls from Europe to China due to an underlying carrier issue.

RingCentral Operations teams are continuing to work with an underlying carrier to resolve this issue. If you are experiencing this issue, please reach out to customer care for potential workaround steps. The next update will occur in the morning of Friday, October 31st, or when there is a significant change in incident status.

RingCentral Operations teams are continuing to work with an underlying carrier to resolve this issue. RingCentral teams are also continuing work on determining if there are any internal mitigation steps available to resolve this issue. The next update will occur in the morning of Monday, October 27th, or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.

RingCentral Operations teams are continuing to work with an underlying carrier to resolve this issue. RingCentral teams are also working to determine if there are any internal mitigation steps available to resolve this issue. The next updates will occur in the morning of Friday, October 24th, or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.

RingCentral Operations teams are working with an underlying carrier to resolve this issue. The next updates will occur in the morning of Thursday, October 23rd, or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.

RingCentral Operations teams have taken action to mitigate this issue for some customers. Teams will continue to work to identify mitigation steps for customers still experiencing the one-way audio issue. The next updates will occur in the morning of Wednesday, October 22nd, or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.

RingCentral Operations teams are continuing investigations of this one-way audio issue affecting calls from Europe to China. Updates will be provided in four hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.

A portion of customers may be experiencing one-way audio on outbound calls from Europe to China. RingCentral Operations teams are investigating this issue. Updates will be provided in four hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.