Outage in RingCentral

A portion of customers may be experiencing one-way audio on outbound calls from Europe to China.

Minor
October 21, 2025 - Started about 17 hours ago

Incident Report

A portion of customers may be experiencing one-way audio on outbound calls from Europe to China. RingCentral Operations teams are investigating this issue. Updates will be provided in four hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral EMEA RingCentral Calling - Outbound

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Latest Updates ( sorted recent to last )
UPDATE about 12 hours ago - at 10/21/2025 06:56PM

RingCentral Operations teams have taken action to mitigate this issue for some customers. Teams will continue to work to identify mitigation steps for customers still experiencing the one-way audio issue. The next updates will occur in the morning of Wednesday, October 22nd, or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 14 hours ago - at 10/21/2025 04:21PM

RingCentral Operations teams are continuing investigations of this one-way audio issue affecting calls from Europe to China. Updates will be provided in four hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 17 hours ago - at 10/21/2025 01:14PM

A portion of customers may be experiencing one-way audio on outbound calls from Europe to China. RingCentral Operations teams are investigating this issue. Updates will be provided in four hours or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.

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