Outage in RingCentral
A portion of customers in the EU/UK region may experience intermittent failed inbound calls and call queues not routing properly.
Resolved Minor
November 24, 2025 - Started 2 months ago
- Lasted about 8 hours
Incident Report
A portion of customers in the UK region may experience intermittent failed inbound calls.Operations teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
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Latest Updates ( sorted recent to last )
UPDATE
2 months ago - at 11/24/2025 05:08PM
Operations teams are continuing to monitor for stability. The next update will be provided in 2 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
2 months ago - at 11/24/2025 03:14PM
Operations teams have applied mitigation measures to address the issue causing intermittent inbound call failures and incorrect call queue routing. Internal testing shows signs of improvement. Teams are currently monitoring for stability. The next update will be provided in 2 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
2 months ago - at 11/24/2025 01:25PM
Operations teams are continuing to investigate the issue causing intermittent inbound call failures and call queues not routing properly. The next update will be provided in 2 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
2 months ago - at 11/24/2025 11:55AM
Operations teams are investigating the issue causing inbound call failures and call queues not routing properly. The next update will be sent in 4 hours or when a significant change of status occurs. If you are experiencing this issue, please contact customer care.
UPDATE
2 months ago - at 11/24/2025 11:17AM
A portion of customers in Europe may experience intermittent failed inbound calls.Operations teams are investigating the issue and will submit more info once it is available. If you are experiencing this issue please reach out to customer care.
UPDATE
2 months ago - at 11/24/2025 10:02AM
A portion of customers in the UK region may experience intermittent failed inbound calls.Operations teams are investigating the issue and will provide more information as it becomes available. Please contact customer care if you are experiencing this issue.
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