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Outage in RingCentral

A portion of customers from Granby, QC, Cranbrook, BC, Trois-Rivieres, QC and Saint-Lambert, QC, may be experiencing inbound and outbound call failures due to an underlying carrier issue

Resolved Minor
February 02, 2026 - Started 4 days ago - Lasted about 3 hours

Incident Report

A portion of customers from Granby, QC, Cranbrook, BC, Trois-Rivieres, QC and Saint-Lambert, QC, may be experiencing inbound and outbound call failures due to an underlying carrier issue. Operations teams are staying in contact with the carrier and is monitoring the situation closely. If you are experiencing this issue, please reach out to customer care
Components affected
RingCentral Americas RingCentral Calling - Inbound RingCentral Calling - Outbound

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Latest Updates ( sorted recent to last )
UPDATE 4 days ago - at 02/02/2026 08:02AM

A portion of customers from Granby, QC, Cranbrook, BC, Trois-Rivieres, QC and Saint-Lambert, QC, may be experiencing inbound and outbound call failures due to an underlying carrier issue. Operations teams are staying in contact with the carrier and is monitoring the situation closely. If you are experiencing this issue, please reach out to customer care

Latest RingCentral outages

A portion of Contact Center customers may be experiencing loss of agent sessions and contacts - about 14 hours ago
A portion of RingCX customers may be intermittently experiencing an issue where outbound campaign dials are connecting to agents instead of the intended leads. - 1 day ago
A portion of customers using mobile devices may be experiencing delayed mobile notifications, which could result in missed calls within the mobile app. - 1 day ago
A portion of Contact Center customers may be experiencing intermittent issues completing dispositions and/or ending call contacts within the application. - 2 days ago
A portion of RingCX customers may be experiencing login and calling issues. - 3 days ago

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