A portion of Contact Center customers may be experiencing platform slowness and login issues.

Teams have performed corrective actions to restore service and are currently monitoring for stability. Affected users who are experiencing issues logging in or were logged out are encouraged to log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

Internal testing suggests that there is a significant recovery of services. The 3rd party resources continue to work towards a resolution. Affected users who are experiencing issues logging in or were logged out are encouraged to log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have identified the cause of impact and are actively working on a potential fix with 3rd party resources. Affected users who are experiencing issues logging in or were logged out are encouraged to log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.