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Outage in RingCentral

A portion of Contact Center customers may be experiencing difficulties logging into the Agent application.

Resolved Minor
March 09, 2026 - Started 2 days ago - Lasted about 4 hours

Incident Report

Summary AI Generated

RingCentral Contact Center customers in the Americas and EMEA regions experienced difficulties logging into the Agent application for 4.1 hours. The issue affected a portion of Contact Center users' ability to access their agent interface. RingCentral teams performed corrective actions to restore service and continued monitoring for stability.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Contact Center RingCentral EMEA RingCentral Contact Center

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Latest Updates ( sorted recent to last )
UPDATE 2 days ago - at 03/09/2026 08:41PM

RingCentral Contact Center teams have performed corrective actions to restore service. We are monitoring for stability while awaiting end-user feedback. The next update will be provided in 4 hours or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.

UPDATE 2 days ago - at 03/09/2026 06:50PM

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Latest RingCentral outages

A portion of customers may be experiencing failed outbound faxes to toll-free numbers. - about 3 hours ago
A portion of Contact Center customers may be experiencing application latency and intermittent failures with call-handling features, such as transfers, holds, and accepting new calls. - 1 day ago
A portion of customers in Milton, Kitchener, Oakville, Hamilton, Burlington, Stoney Creek, Georgetown and London, ON may be experiencing failing outbound and inbound calls and faxes - 1 day ago
A portion of customers may be experiencing delayed SMS message delivery due to an underlying carrier issue. - 2 days ago
RingCentral Operations teams are investigating a potential hardware issue found during planned maintenance - 5 days ago

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