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Outage in RingCentral

A portion of Contact Center customers may be experiencing difficulties logging into the Agent application.

Resolved Minor
March 09, 2026 - Started about 1 month ago - Lasted about 4 hours

Incident Report

Summary AI Generated

RingCentral Contact Center customers in the Americas and EMEA regions experienced difficulties logging into the Agent application for 4.1 hours. The issue affected a portion of Contact Center users' ability to access their agent interface. RingCentral teams performed corrective actions to restore service and continued monitoring for stability.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Contact Center RingCentral Contact Center RingCentral EMEA RingCentral Americas

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Latest Updates ( sorted recent to last )
UPDATE about 1 month ago - at 03/09/2026 08:41PM

RingCentral Contact Center teams have performed corrective actions to restore service. We are monitoring for stability while awaiting end-user feedback. The next update will be provided in 4 hours or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.

UPDATE about 1 month ago - at 03/09/2026 06:50PM

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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